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Goldfish not looking to great

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Hi,i'v just joined the forum and have a question.

We got two common goldfish from the fair a week ago for the children and have bought a 28ltr tank with a few plastic plants and ornaments, the tank came with a filter and air tube that sucks air back in to the water. The water is a bit cloudy now and one of the fish has died and the other one isn't looking to good now either, it's sitting on the bottom and occasionally swimming to the top but then sinks back down, the fins have flattened and the tail has thinned from a wide tail, it sometimes has a trail of poo hanging from it and isn't as active, we bought a pack of API goldfish protect and aquarium cleaner, should I use this and if so should I put it direct in the tank, I've also bought some API testing strips and the water readings seem to be ok, I need help


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Please fill the following form and fill it out to the best of your ability when requesting help for Goldfish Problems:

* Test Results for the Following:

* * Ammonia Level(Tank)

* * Nitrite Level(Tank)

* * Nitrate level(Tank)

* * Ammonia Level(Tap)

* * Nitrite Level(Tap)

* * Nitrate level(Tap)

* * Ph Level, Tank (If possible, KH, GH and chloramines)

* * Ph Level, Tap (If possible, KH, GH and chloramines)

* Other Required Info:

* * Brand of test-kit used and whether strips or drops?

* * Water temperature?

* * Tank size (how many gals.) and how long has it been running?

* * What is the name and "size of the filter"(s)?

* * How often do you change the water and how much?

* * How many days ago was the last water change and how much did you change?

* * How many fish in the tank and their size?

* * What kind of water additives or conditioners?

* * What do you feed your fish and how often?

* * Any new fish added to the tank?

* * Any medications added to the tank?

* * List entire medication/treatment history for fish and tank. Please include salt, Prazi, PP, etc and the approximate time and duration of treatment.

* * Any unusual findings on the fish such as "grains of salt," bloody streaks, frayed fins or fungus?

* * Any unusual behavior like staying at the bottom, not eating, etc.?

Also, please read our guidelines for healthy goldfish.

Sent from my LGL62VL using Tapatalk

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Welcome to Kokos and hope your Goldfish feels better.

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If you haven't changed water in a week, your fish have suffered ammonia poisoning.  The API strips do not test for ammonia.  If you still have a live fish, change 100% of the water now and then change 50% daily.

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how are your fish doing

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