Hi venmae and welcome. What a very distressing thing. I am so sorry you are losing your fish. When you say zero pH do you mean zero on the pH scale - how did you test that? And can you check your tank and tap water for ammonia, we need the
exact readings. Your cycle must have crashed and if so one water change every 7-12 days will not be nearly enough.
When we use meds for fish they have to be used in goldfish- perfect water which means zero ammonia and nitrites and low nitrates and stable pH ...and without these pre- conditions the meds will just make the fish even sicker

Please post back soon with those water readings and do a large temp, pH matched and treated water change in both tanks immediately.