I feed my snails all kinds of veggies and fish foods.I have found that the Cana Apple Snails don't seem to mind them raw,but my Brig Apple Snails prefer their veggies on the softer semi-cooked side.
Cukecumber's,Greenbeans/Squash/Zuchinni/Kale/Collard/Mustard/Turnip greens,pieces of carrot/Raisins/Grapes/,they love it all.
Do you throw the cukecumber in raw?Maybe try cooking it in the microwave a bit in a little bit of water to soften it up.Sometimes snails that don't get the opportunity to fresh foods take a little longer to realize just how good they are.